Australia
United Kingdom
UAE
Assignment
Question Description
Write a report in 1500 Words with respect to completing all the learning outcomes.
All the questions should be answered well in proper Harvard style.
- Understand differing perspectives of quality in relation to health and social care services Quality perspectives: perspectives of external bodies e.g. conformance; perspectives of staff; perspectives of those who use services e.g. Servqual–Zeithaml, Parasuraman and Berry; technical quality; functional quality; quality assurance; quality control; quality audit; quality management Stakeholders: external agencies e.g. Care Quality Commission; Supporting People; National Institute for Clinical Excellence; Health Service Commissioners; local authorities; users of serviceseg direct users of services, families, carers; professionals; managers; support workers
- Understand strategies for achieving quality in health and social care services Standards: minimum standards; best practice; benchmarks; performance indicators; charters; codes of practice; legislation e.g. local, national, European Implementing quality: planning, policies and procedures; target setting; audit; monitoring; review; resources (financial, equipment, personnel, accommodation); communication; information; adapting to change Barriers: external (inter-agency interactions, legislation, social policy); internal (risks, resources, organisational structures, interactions between people)
- Be able to evaluate systems, policies and procedures in health and social care services Evaluating quality: different quality methods and systems e.g. Total Quality Management, Continuous Quality Improvement; concepts; preventing problems; management leadership, control of processes, involvement of people; quality circles Health and care organisation: services e.g. an NHS trust, a local authority social care service, a private health or social care service, a not-for-profit health and care service Improving quality: methods e.g. customer service, empowering users of services, functional quality, putting people first, valuing front-line staff, internally generated standards that exceed minimum requirements
- Understand methodologies for evaluating health and social care service quality Methods for assessing service quality: methods e.g. questionnaires, focus groups, structured and semi-structured interviews, panels, complaints procedures, road shows Perspectives: external e.g. requirements of inspection agencies (minimum standards); internale.g.organisational standards; continuous improvement Involving users of services: mechanisms e.g. consultation, panels, empowerment, user managed services
Scenario/Case Study(s) : Introduction and background notes (vocational context)
As a Health and Social care worker employed in a Local Authority facility in East London you are required to have an understanding of strategies for achieving and improving quality in health and social care services within the community in which you work. Your organisation has recently encountered frequent protest by staff and family members at their facility due to the low
Unit 27: Managing Quality in Health and Social Care 2
HND/Health and Social Care April 2018 quality of care provided. This was as a result of a series of outbreaks of infectious diseases which have
Unit 27: Managing Quality in Health and Social Care 2
HND/Health and Social Care April 2018 seriously affected the quality of services, and for which a solution is required. Your senior manager, in a bid to find comprehensive solution to the problems facing the organisation as outlined has asked you and other colleagues to make written contributions by answering the questions on the case scenario below and produce a report on your findings and suggestions. The manager will collate and analyse the answers in the hope that these will provide a variety of insights that will ultimately help to solve the problems.
Case Scenario:
There has recently been the spread of infectious diseases, suspected to be linked to Methicillin- Resistant Staphylococcus Aureus (MRSA), within the facility where you work for the care of elderly residents in East London. In these circumstances, some group of clients, many of whom are susceptible to infection; share eating and living accommodation are as were including common areas together. Infections constitute a major cause of illness among care home residents which often result in an increased hospital admission rate; it is therefore very important to tackle such infections as quickly and efficiently as possible. Some healthcare-associated infections are resistant to antibiotics and this situation has generated high media attention, while the residents, their families and relatives, as well as local residents have all been very alarmed. Incidentally everyone seems to have an opinion and „solution‟ to the problem.
General prevailing conditions: This case under consideration is happening at a period of economic recession when funding from the Local Authorities have been slashed and health and social care service providers are advised to re-evaluate and wherever possible redesign their strategies, approaches and systems for services delivery. Such changes have to be done with a view to improving service quality, regardless of the reduction in funding cuts. Though, the structure of the NHS has quality at its heart. Without it there will be unfairness and inequity. Every patient who is treated in the NHS wants to know that they can receive high quality care when they need it. Every service offered by NHS, and everyone who works in it should take responsibility for working to improve quality. To ensure the Trust meets the national and local policy and practice requirements in Safeguarding Adults, a local trust has developed their own policy. You are to answer the following questions below using the National Minimum Training Standards for Healthcare Support Workers and Adult Social Care Workers in England guidance document and also a Safeguarding policy document to support your report; a fact sheet; a journal article; and with your individual presentation.
